Contact us
Talk to us
Questions about your account, QRIS payment, privacy, or features? Reach out directly via our official channels below.
WhatsApp Chat
Fast response for quick help, transaction queries, and feature guidance.
+62 813 1818 637
Email Resmi
For administrative requests, partnerships, account support, or data privacy.
moneta.web.id@gmail.com
Operating Hours
Monday – Sunday (08:00 – 21:00 WIB). Messages received after hours will be answered the next morning.
Account Security
The Moneta team will never ask for your password, OTP verification code, or bank card details.
Quick answers
- Can I ask for a new feature?
- Yes. Choose the General question topic and describe the job you want to get done.
- Where do I find an invoice?
- Open the Billing page inside the workspace. Every issued invoice is kept there.
- What if a QRIS payment has not arrived?
- Wait for the provider to confirm, then reload the Billing page. If access is still missing, send a message with the Billing topic and include the invoice number. Do not send card details.